Greening the Service Delivery Process in Food Service Sector

Investigating Effectiveness of In-Service Training in the Public Sector

This study that is aimed at investigating the effectiveness of "in-service training" courses in public sector organizations, as a result of the findings of a process modification training course in public organizations of Kermanshah province where 68 employees of 32 organizations of public sector (including governmental and non-governmental) scientifically studied 27 processes as a sample, duri...

Assistive Technology: Use and Service Delivery

As individuals with long-term disabilities and other older adults face declines in health and function, there is a greater need for assistive technology (AT) or assistive devices and environmental interventions (EI) to help them maintain their independence and community participation. These aids can help older adults and individuals with disabilities function in work, home, recreational, and ot...

Effectiveness of Service Delivery in Cardiology Based Corporate Hospitals

Patient satisfaction is one of the sensitive indicators in determining the effectiveness of service rendered in hospitals. The study focus on comparing the health care services of  two cardiology based corporate hospitals in Hyderabad, Andhra Pradesh, India. The data for the study was collected through a questionnaire consisting of two sections. An attempt has been made to elicit the informatio...

Third sector partnerships for public service delivery: an evidence review

Improving Public Sector Service Delivery through Knowledge Sharing

article in Harvard Business Review (Nonaka, 1991), the world has witnessed a revolution in management practice. While the origins of knowledge management extend further back in history (see Prusak, 2001; Wiig, 1997), it is certainly true that in the last decade the creation, sharing and application of knowledge are increasingly seen as a source of competitive advantage. However, knowledge manag...